Returns & Exchanges
At Waterman House, we strive for the highest quality in every gourmet product we ship. Due to the perishable nature of our food items, we offer replacements or refunds for any products that arrive damaged or do not meet our freshness guarantee.
Inspect Your Order
Upon delivery, please examine your package for any signs of damage or quality concerns to ensure everything meets your expectations.
Contact Support
If there is an issue, email our team within 48 hours of delivery with your order number and clear photos of the product and packaging.
Verification Process
Our culinary quality team will review your claim within 2 business days to verify the issue and determine the best resolution for you.
Resolution
Once approved, we will immediately initiate a replacement shipment at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing